Healthcare & Private Medical Practices
Private AI that supports your team and keeps patient information in your control.
Practices and clinics manage letters, referrals, policies and a steady flow of administration. Private AI can help reduce the time spent on paperwork, in an environment designed around the sensitivity of patient information.
Use cases
Key AI use cases
Administrative and documentation support. Clinical decisions always remain with qualified clinicians.
Clinical letter drafting
Prepare first drafts of referral and follow-up letters from clinician notes, for the clinician to review, edit and approve.Dictation to draft
Turn dictated notes into structured text that a clinician or secretary checks before it is used.Policy and protocol search
Let staff ask questions across practice policies, protocols and procedures and see the source document.Administrative support
Summarise correspondence and help draft routine replies to patient and insurer enquiries.
Who it helps
Built around the people doing the work
Who it helps
- Consultants and clinicians
- Medical secretaries and practice administrators
- Practice and clinic managers
- Governance and compliance leads
Challenges we often hear
- Clinician time taken up by letters and documentation
- Patient information that must not be sent to public AI tools
- Policies and protocols that are hard to find when needed
- Administrative workload that grows with patient numbers
How it works
From clinician notes to an approved letter
An example of letter drafting with the clinician in control at every step.
Your information
- Clinician notes and dictation
- Letter templates
- Practice policies and protocols
- Correspondence
Private AI environment
- Hosted in an environment you control
- Searches only what each user may access
- Shows the sources behind each answer
What your team gets
- Draft letters for clinician approval
- Answers about policies with sources
- Summaries of correspondence
Agree the scope
The practice decides which information and templates the assistant may use, and who may use it.
Clinician dictates
A clinician dictates or writes brief notes after an appointment.
Draft is prepared
The assistant prepares a draft letter in the practice's agreed format.
Clinician reviews
The clinician checks, corrects and approves the letter. Nothing is sent automatically.
Filed as usual
The approved letter is filed and sent through the practice's existing process.
Benefits
What it can mean for your organisation
The outcomes we design for. Results depend on your data, people and processes, and are agreed with you rather than assumed.
Time back for patients
Less clinician and secretary time spent on routine drafting.
Patient data in your control
Information stays in an environment set up for your practice.
Consistent correspondence
Letters follow your agreed templates and tone.
Policies at hand
Staff can find the right protocol quickly when they need it.
Capabilities
AI capabilities and recommended models
AI capabilities
- Drafting letters from notes and templates
- Speech-to-text for dictation
- Question answering across policies and protocols
- Summarising long correspondence
- Redacting personal details from documents for internal use
Recommended model types
General-purpose language model
Hosted in your environment for drafting and summarising.
Speech-to-text model
Where dictation is used, converts audio to text inside your environment.
Embedding model for document search
Finds the policies and protocols most relevant to a question.
Specific models are chosen during design based on your data, languages, accuracy needs and infrastructure, and explained in plain language.
Integrations
Works alongside your existing systems
Typical systems we plan around. Integrations depend on the systems you use and the access they allow, and are confirmed during design.
- Practice management systems
- Document and letter templates
- Dictation tools
- Secure email
- Shared drives and intranets
- Office productivity tools
Security & compliance
Security, privacy and compliance
Security is considered throughout design, deployment and operation, and discussed openly.
In every environment
- Designed so your data is not shared with public AI services
- Access tied to your own users and permissions
- Hosting location agreed with you
- Configuration documented, so it is never a black box
Considerations for Healthcare & Private Medical Practices
- Patient information kept in an environment set up for your practice, not in public AI services
- Access limited by role, for example clinicians and administrative staff
- Obligations such as UK GDPR special category data and, where it applies, the NHS Data Security and Protection Toolkit, reviewed during design
- Clear human review: drafts are never sent or filed without approval
Compliance stays with you and your advisers
Case studies
Case studies in Healthcare & Private Medical Practices
No published case studies yet
We publish case studies only for completed projects that clients have approved for publication. There are none for Healthcare & Private Medical Practices yet. We are happy to talk through how a project could be scoped.
Discuss a projectRelated solutions
Explore private AI for your practice
Tell us where administrative time goes today, and we will help you consider a careful, practical starting point.
